Privacy Policy
Application
This privacy policy
applies to Universal Life Library Pty Ltd ABN
77 622 140 845 referred to as “Life
Library” in this policy.
Privacy
Life Library respects your
right to privacy under the Privacy Act 1988 (Cth) and is required to
comply with the Australian Privacy Principles in
respect of the collection of personal information from
individuals. Set out below is our policy regarding the
collection and storage of your information.
Contacting us
If you have any questions about our policy, wish to access or change your personal information or have any complaint regarding treatment of your privacy by us, please contact us at [email protected]
The information we collect
The sort of personal information we might collect from you includes your name, address, email address, telephone number, credit card information, order and purchase history with us and information about your areas of interest.
Consequence of not providing information
You have no obligation to provide personal information which you do not wish to disclose. In some circumstances, however, if we do not have the required personal information we may be unable to provide you with access to goods or services that require the collection of that information.
How we use the information
The information that you provide to us is generally used to enable us to provide goods or services to you. The uses will include:
- Providing a good or service
- Processing payments, refunds or discounts
- Providing relevant email notifications, marketing and communications
You have the right to tell us that you do not want us to send information to you other than information required for providing a good or service or processing a payment or refund.
How you can access, delete or correct personal information
Life Library will take reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. You may request access to the personal information we hold about you. If you believe that the personal information we hold about you is incomplete or inaccurate, then you may ask us to amend it. You may at any time request us to delete the personal information that we hold about you. If you ask us to delete any personal information that we hold about you, then this may affect our ability to provide you with goods or services, either in whole or in part.
How you can make a complaint
If you would like to complain about a breach of the Australian Privacy Principles, you may contact our Privacy Officer. We may ask you to put your complaint in writing and to provide relevant details. We may discuss your complaint with our personnel and our service providers and others as appropriate. You may contact the privacy officer by emailing [email protected] or writing to Life Library PO Box 247 Peregian Beach Q 4573
We will respond to your complaint in a reasonable period of time (usually within 30 days).
If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC)
Website analytics
To improve your experience on our site, we use "cookies". Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.
Use of Cookies
Our website does not use cookies to collect your personal information. Cookies are only used to complete orders on our site. A 'cookie' is a small file which contains a piece of text identifying your browser to our site. It is quite common for online shopping sites to send such a 'cookie', and its purpose is to tell us that a previous visitor to www.Life Library.com.au has returned. Our website also uses cookies to stitch previous browsing and purchase history with the aim of providing better user experience and more personal recommendations. It does not collect personally identifiable information in this process.
SPAM
Spam is email or other communication that you have not asked for either directly or indirectly. We do not spam people. If we send a communication it will almost certainly be because you have provided us with your contact information and consented to marketing or related communications.
If you no longer wish to receive communications you can unsubscribe. Normally this can be done by clicking on the link at the bottom of an email. Where the communication is a text, you can reply to the text and confirm you wish to unsubscribe from text messaging.
Disclosure to third parties
Life Library does not generally disclose personal information to third parties. In some circumstances personal information may be disclosed to third parties who perform services on behalf of Life Library for the purpose of providing you with goods and services. . Life Library requires third parties who receive your personal information to comply with Australian Privacy laws. Life Library does not sell or rent any personal information.
Storage of information
The personal information obtained by Life Library is stored electronically on servers either controlled by Life Library or by its contracted third parties who are also bound to comply with the Australian Privacy Principles or laws which offer the same or better protection for your privacy.
Life Library takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
Links
This privacy policy applies
solely to information collected by Life Library and may
differ from the policies from other sites that you may link to from
this site. We recommend that you read the privacy policy of any site
that you link to from this site.
More Information
More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at www.oaic.gov.au or by emailing [email protected].